Is personalization really free?
Yes. Every pet piece takes a name of up to 9 characters at no extra charge.
How long will my order take?
Everything is made to order. Production usually takes 2 to 7 business days, then US shipping takes 3 to 8 business days. Personalized and Usual Pets orders can take a day or two longer because we check every name before it prints.
Why might my order arrive in two packages?
Some pet items are made by a different print partner than our tees, so they can ship separately.
What sizes do pet pieces come in?
Each product has its own size chart. Measure your pet's chest and back length, then check the chart on the product page. Between sizes? Size up.
Can I return something?
Because each item is made just for you, we can't take returns for size or change of mind. If anything arrives damaged, misprinted or wrong, email us within 30 days with a photo and we'll replace it or refund you.
Do you ship outside the US?
Not yet. We're starting with the US and will add more countries soon.
My pet isn't in The Usual Pets lineup.
Send us the breed through the contact page. Requests decide which pets we draw next.